ActorOS support

1. How to reach us

Email support@actoros.in
We aim to reply within 3 working days. Privacy, grievance and account-deletion requests carry firmer deadlines, which are set out on the pages linked below.

To get a useful answer on the first reply, tell us your @handle, the phone number or email on the account, your device and app version, and what you expected to happen. Screen recordings help more than screenshots.

2. Signing in

ActorOS signs you in with a one-time code sent to your phone. If the code does not arrive, check the number is the one you registered, wait for the retry timer rather than requesting repeatedly, and make sure your network is not filtering SMS.

If you have lost access to that number entirely, email us from the address on the account. We will verify that the request really comes from the account holder before changing anything — this is deliberately not instant, because an account takeover would look exactly like a lost-phone request.

3. Your profile

A profile becomes searchable once it is complete and live. If yours is not appearing to casting professionals, check that it is not saved as a draft and that the casting fields — talent type, age, gender, city, languages — are filled in, since those are what searches filter on.

Your public link at app.actoros.in/p/your-handle deliberately shows far less than the app: no name, no photographs, no bio and no contact details. That is not a fault. A public URL can be opened and copied by anyone, so those fields are withheld from the open web and shown inside the app to signed-in users on a paid plan. Your contact details go further still — they reach a Finder only after you approve that Finder’s specific request.

What is on that public page — your handle, talent type, gender, age, city, state, languages and skills — is visible to everyone, and editing a live profile republishes it within about five minutes. Privacy Policy, section 3 lists the split field by field.

4. Pro and billing

This release takes no payment inside the app. Pro is granted by us directly, outside the app, so there is no Play or App Store subscription attached to your ActorOS account and nothing to cancel in either store. If you were charged by a store for something calling itself ActorOS, tell us at support@actoros.in — that is not us, and we want to know.

When a Pro period ends your account is not deleted and your profile stays live as a free profile. If you want the account removed as well, use Delete your account. Terms for Pro are in section 6 of the Terms.

5. Reporting a profile, message or photo

Email support@actoros.in with “Report” in the subject line. Include the @handle of the profile, what you saw, and a screenshot or screen recording if you have one.

We act on reports of impersonation, fake profiles, harassment, solicitation, and anyone using ActorOS to demand money or favours in exchange for casting. Confirmed breaches of our Terms of Service lead to removal of the content or the account.

If you are signed in, the fastest route is the report option on the item itself — a profile, a message, a post, a portfolio item or a casting listing — which also lets you block the account in the same step.

Anything involving a person under 18 is handled separately and ahead of every other queue. Use the child safety report form — it needs no ActorOS account and gives you a reference number — or email support@actoros.in marked “CHILD SAFETY REPORT”. Please do not attach the material; describe where it is and we will retrieve it. The full standards are in the Child Safety Policy. If a child is in immediate danger, contact the police first; we are not an emergency service.

6. Your data, and leaving

To delete your account and its data, from inside the app or by email if you cannot sign in, follow Delete your account — note that the permanent deletion runs 30 days after you ask, and that you can cancel during that window. For access, correction, or any other right under the DPDP Act — including raising a grievance with our Grievance Officer — see the Privacy Policy.

7. Contact

support@actoros.in · Rudraayaan AI Technologies Private Limited, Krishna Nagar Colony, Ameenpur, Medak, Telangana 502032, India. Our Terms of Service and Privacy Policy govern use of ActorOS.